A China-based company that sells $500 million a year in tools and appliances on Amazon has been accused of manipulating its customer product reviews — and competitors gripe that Amazon has been ...

Why it matters: One reason shoppers like Amazon is its review system, which lets verified buyers leave unadulterated opinions of products. Amazon tells customers that if they have an inkling a review ...

Whether it’s a glowing review or a critical one, acknowledging feedback shows that you value your customers’ opinions. A simple “Thank you for your feedback” can go a long way in establishing rapport.