Customers average 24% chat-to-order conversion, with peaks as high as 58%, by unifying service and shopping to drive higher engagement and ROINEW YORK, Jan. 13, 2026 (GLOBE NEWSWIRE) -- At NRF 2026, ...

Palona AI, the company redefining customer engagement with emotionally intelligent AI sales agents, announced the launch of Restaurant AI, a purpose-built AI sales assistant tailored for the Pizza, ...

Klarna has a new employee of the month: artificial intelligence. The Swedish fintech giant quietly launched an AI assistant around four weeks ago that has since handled 2.3 million conversations, ...

In today's global and continually changing business climate, businesses need to be highly agile, which requires continual investment in new technologies that improve workforce performance and customer ...

The ability to streamline operations and offer exceptional customer experiences can make or break a company. Enter Codifica.ai with the launch of the Codi Service Assistant, an innovative AI-powered ...

In a day and age where instant gratification has become an expectation, consumers demand responses to their questions and concerns quickly, if not immediately, and businesses know that excellent ...

Forbes contributors publish independent expert analyses and insights. Providing tools and resources to start, grow and manage your business. Today, the explosive rate of technological growth has ...

Microsoft’s Copilots for sales, service and finance will be included in Microsoft 365 Copilot subscriptions at no extra cost, Microsoft said this week. The M365 Copilot launched in 2023, providing ...

SAN FRANCISCO--(BUSINESS WIRE)--Salesforce (NYSE: CRM) today introduced the next generation of Einstein, its AI technology. Einstein now includes: Einstein Copilot: A new and trusted out-of-the-box ...

COLUMBUS, Ohio--(BUSINESS WIRE)--Astute is announcing the release of Email Virtual Assistant, or EVA, a new automated customer service tool that processes inbound emails and writes highly accurate ...