Last May, I wrote The future of the enterprise service desk is mobile about MyIT, an innovative offering from BMC that mobilizes how enterprise users interact with the Remedy Service Desk. Recently, I ...

BMC Software wants to bring some social networking magic to the formal world of the IT help desk. “We want to eliminate employees from having to fill out forms,” said Jason Frye, BMC senior director ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

BMC announces Remedy ITSM on Demand, an IT service management software suite delivered via SaaS, to help customers move from on-premise software models to the cloud – and back again – as business ...