SCCM is a standard term often used in Europe, but it does come in variations such as Inflight Service Manager, Chief Purser, ...

We’d all love to skip the queue at airport security, but according to one pilot, even crew members don’t always get the privilege. In a TikTok video, American Airlines pilot Captain Steve revealed the ...

The airline industry faces a crisis from its own customers, trying to balance the service promise made in countless commercials with the serious responsibility of keeping passengers and crew safe ...

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