Canon U.S.A. has been recognized for the 17th consecutive year ...

Whether managing a small help desk or a global contact center, understanding ACD is essential for optimizing customer and service excellence. Automatic Call Distribution (ACD) is the backbone of ...

FREMONT, CA / ACCESS Newswire / December 2, 2025 / To better support the security of critical markets, Exclusive Networks is launching a new Operational Technology Center of Excellence (OT CoE).

Healthcare call centers perform vital functions such as connecting patients to caregivers and managing scheduling, billing, and triage requests. Despite playing such a crucial role, the call center is ...

Missed opportunities multiply. Traditional analytics miss over 95% of interactions, which leaves major gaps in agent performance and CX understanding. AI fills the gaps. AI can analyze every ...

Lower abandonment rates, shorter wait times and increased appointment scheduling are just three areas where artificial ...

Struggling to choose the best call center software for your business? Compare top options to find the solution that fits both your team and budget. There are dozens of call center solutions available ...