Metropolitan Police call centre staff have begun a 25-hour New Year's Eve strike in a dispute over pay. Trade union Unite ...

We live in a world of call centres. Employment in call centres is still rising. In B2B markets, the call centre may be as large as a consumer call centre, or as small as a few desks. Whatever size ...

What are call centre solutions? Call centre solutions are integrated software and hardware systems that manage inbound and outbound customer interactions through channels such as phone, email, and ...

The Philippines is emerging as the go-to choice for businesses that need call center services. Unsplash The Philippines has firmly established itself as a global leader in the call centre industry, ...

We are a team of writers, experimenters and researchers providing you with the best advice with zero bias or partiality. Salesforce predicts that by 2027, 50% of customer service cases will be ...

Barbados and other Caribbean countries that have business process outsourcing (BPO) entities, especially call centres, with links to the United States (US) are being warned about a potential threat to ...

Finance and National Revenue Minister François-Philippe Champagne called on the CRA to fix its call centre problems within 100 days. (Credit: KAYLE NEIS) The Canada Revenue Agency has completed its ...

Metropolitan Police call centre staff are expected to strike on New Year's Eve in a dispute over pay. Trade union Unite said ...