For the past couple of months, every time a new recorded phone call surfaced showing Comcast delivering poor customer service, the company’s response has been pretty much the same: We apologize to the ...

Getting your Trinity Audio player ready... FORT COLLINS — Helene Sposato’s cheery voice on the phone sounds like a friendly neighbor a few houses down the street. You don’t know her well, but she’s ...

FORT COLLINS — Helene Sposato’s cheery voice on the phone sounds like a friendly neighbor a few houses down the street. You don’t know her well, but she’s pleasant when you meet on the sidewalk. She’s ...

The Action News Troubleshooters have gotten more complaints about Comcast than any other company. Now the cable giant claims to be re-inventing their customer experience - something many say is long ...

The idea of losing your job after complaining about your home cable service seems a touch absurd. One Comcast customer, however, says that's exactly what happened after he complained to Comcast about ...

If you’re currently a Comcast customer, pick up the phone, call the company, and politely explain that you’re considering leaving. You could potentially save a bundle of money—if you still want to ...

Comcast’s customer service problems are numerous—we might even say legendary—but out of all of them the company’s habit of changing customers’ billing account names to insults like “Asshole” and ...

With the insane Comcast cancellation call still fresh in our minds, the idea of having to make that call yourself can be a little daunting. Who wants to sit through an endless diatribe from a grumpy ...

Last month, during a panel discussion at the 2015 Consumer Electronics Show (CES), Comcast CEO, Neil Smit, said that Comcast is on the way to a complete customer service turnaround. But don’t hold ...

O'Rourke gave a detailed timeline of his dealings with Comcast during the course of the post, explaining that he became a reluctant customer of the cable provider in early 2013. O'Rourke admitted that ...

Nobody likes Comcast. The cable giant is consistently ranked as one of the worst companies in the United States, but maybe, just maybe, it wants to make nice. Today the company said it’s creating ...

Comcast’s customer satisfaction score for subscription TV service fell 6 percent in a new survey, putting the company near the bottom of rankings published by the American Customer Satisfaction Index ...