Litha Ramirez, executive director of the Experience Strategy and Design Group at SPR and other CX experts share their thoughts on the advantages of CX design. In an effort to provide a consistent, ...

In this article, we will introduce what service design is and explain why without it, there cannot be a good customer experience. Over the years, the taxonomy of design has grown more and more ...

Businesses that provide after-sale support for their products--and after-sale maintenance of their customer base to encourage repeat sales--need a method of tracking customer service contacts. This ...

Customer-centric website design involves creating a commercial website that meets the wants and needs of a business's customers and prospects. An effective customer-centric design process requires the ...

MORRISTOWN, N.J.--(BUSINESS WIRE)--Majesco, a global leader of cloud insurance software solutions for insurance business transformation, today announced a new Customer Design Panel created to ...

Most B2B technology companies recognise that building products and services that customers need, understand how to use and will pay for is complex, requiring collaboration from all areas of the ...

I'm sure you're a tolerant person, but what about your business? As a customer experience designer, the strategy of "error-tolerant design" (for example, the Apple “lightning” connectors that ...

Nordstrom has the reputation for delivering amazing customer service. While definitely not the lowest price in town for clothes, they offer so much value in the form of great people, selling great ...