Gemini-powered solutions lead to significant advancements in Verizon's customer experience LAS VEGAS, April 9, 2025 /PRNewswire/ -- Today, Google Cloud announced the impactful results of its ...

Verizon Communications (NYSE:VZ) is reshaping its leadership, with Sowmyanarayan Sampath leaving his role as CEO of the Consumer Group and Alfonso Villanueva stepping in as interim CEO. The board is ...

CEO Dan Schulman said the company will deploy AI at scale to help it reduce complexity, anticipate customer pain points and personalize interactions.

Google Cloud announced advancements in Verizon's customer experience through its collaboration focused on generative Artificial Intelligence (AI) technology. The integration of Google Cloud's AI ...

Verizon is unveiling what it dubs the "most significant customer experience transformation" to date, which includes a new app and a major upgrade to customer support. Sowmyanarayan Sampath, CEO of ...

Verizon Communications Inc. VZ recently announced the launch of cutting-edge AI-powered features that will transform the customer experience. Verizon Customer Champion is a standout personalized ...

In this conversation, Dom Nicastro and Phil Burrows explore the integration of sales and experience roles at Verizon. The discussion highlights how aligning these functions can drive growth and ...

Verizon is parlaying its lessons learned serving wireless users via artificial intelligence (AI)-powered virtual assistants into a managed service for infusing automation into an enterprise’s customer ...

Verizon’s outage last month affected millions of customers and has now caused a significant new problem.

Verizon is the latest brand to unveil new generative AI-powered services designed to streamline various stages of the online and in-store telecom retail experience that are often fraught with friction ...