Whether a small business is engaged in direct interaction with customers through retail or services or deals with intermediaries and provides business-to-business transactions, customer service helps ...

Businesses are extending their reach across multiple channels of commerce — from stores, call centers and kiosks to the Web 2.0 reality of social networking sites and blogs — to maximize sales ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. The Tweet: @DeepakAdvani references @Starbucks: Not in the ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Peter Coratola, president and CEO of Ease Logistics Services & Transportation Consulting, is a 2018 Columbus Smart 50 honoree and Sustainability award winner Peter Coratola started Ease Logistics ...

Think Starbucks should offer free Wi-Fi in its shops? Want a more comfortable chair to sit in while sipping your latte? Now you can tell the coffee giant exactly what you think, and if enough people ...

Author Micah Solomon calls out Lego for its outstanding customer relationships. Great customer service isn’t just about money–but dedicated staff and extra resources certainly help. So when it comes ...

Smart Communications Inc. has recognized six employees for innovative solutions aimed at improving customer service efficiency through its inaugural “Hack the Bottleneck” internal innovation challenge ...

Customer service theories and models are all about attracting customers and keeping them with your business. The key thing to aim for in this case is loyalty. Although this is called customer theory, ...