The exact type of information in a customer service management system varies somewhat depending on the type of services the business offers. These systems should provide a complete record of ...

Businesses that provide after-sale support for their products--and after-sale maintenance of their customer base to encourage repeat sales--need a method of tracking customer service contacts. This ...

Customer service centers, whether a shipping group dealing with consumers or an IT organization working with corporate employees, has a lot of information to manage. Technology has been improving over ...

No longer nice-to-haves, CRM systems today are essential tools helping organizations create the high-touch, personalized interactions their customers demand. While most people equate customer ...

Customer relationship management (CRM) providers have tailored their offerings for the small business market, providing software-as-a-service options, integration with other technologies, and an ...

NEW YORK--(BUSINESS WIRE)--UiPath (NYSE: PATH), a leading enterprise automation software company, today announced that it has received the 2021 NorthFace ScoreBoard Service Award℠ (NFSB) from the ...

Call centers, contact centers and contact center as a service software all fall under this category as they include handling of inbound contacts and outbound contacts in the context of customer ...

When Mike Gillespie arrived in January 2000 at SecureLogix Corp., a firewall and security management firm in San Antonio, he knew he had a big job ahead of him. In September 1999, the 90-employee ...

Thursday, February 11, 2016: Kenya Commercial Bank (KCB), One of East Africa’s largest banks, has commenced the use of a new Electronic Customer Relationship Management System aimed at improving ...

Researchers have shown that it's possible to abuse OpenAI's real-time voice API for ChatGPT-4o, an advanced LLM chatbot, to conduct financial scams with low to moderate success rates. Okta's ...

Identity and authentication management provider Okta said hackers managed to view private customer information after gaining access to credentials to its customer support management system. “The ...