Industry leader Stacie Vongvanith will be Kinetic’s first CCO. Drawing on her years of telecom, cable and fiber internet experience, Vongvanith will enhance Kinetic's customer experience, identify ...

Editor's note: We’re kicking off a three-part series from new CMSWire contributor Andrew Neff on the state (and speed) of voice AI. Part 1, launching today, sets the baseline: how far voice AI has ...

Gain an autonomous research partner that reveals insights, launches studies, and formulates winning strategies - shortening ...

Forbes contributors publish independent expert analyses and insights. The transition to AI voice agents is happening faster than analysts expected. Gartner's Tom Coshow noted that AI voice agents with ...

Deeto, the AI-native platform for customer intelligence and activation, today announced a major evolution of its platform aimed at helping organizations treat authentic customer voice as a system of ...

Traditional ways of gathering feedback — such as surveys, focus groups, and post-interaction questionnaires — have long served as the backbone of Voice of Customer (VoC) programs. These methods have ...

Behavior-tracking software firm Amplitude Inc. revealed today that it has acquired Kraftful Inc., a “Voice of Customer” startup, for an undisclosed price. Founded in 2019, Kraftful offers a product ...

Artificial intelligence is rapidly reshaping the way businesses interact with customers, with voice technology leading the charge across multiple industries. From retail to finance, AI-powered ...

Curtis Priest is CEO of Pixelcarve, a Toronto digital marketing agency specializing in world-class website design+build, video and branding. Most people don’t want to be sold to—they want to be ...

With economic uncertainty in the headlines, consumer confidence is crossing stormy waters—changing expectations, thus driving consumer trends, and making it critical for businesses to stay on top of ...

Authentic customer voice becomes a shared system of record for business decisions Deeto, the AI-native platform for customer intelligence and activation, today announced a major evolution of its ...