Across service companies worldwide, functions like Sales, Professional Services, and Technical Support are converging on a common goal: Customer Success (CS). Increasingly, CS is recognized not only ...

As a nationwide leader in fleet maintenance, Amerit Fleet Solutions is trusted by top fleets and recognized for its extensive expertise. With over 2,000 technicians at 1,400+ locations, Amerit ...

While earning my second master’s in business strategy, I read The Marketing Imagination by Theodore Levitt. Levitt argued that the core purpose of a business is “to create and keep a customer.” This ...

Executive Chair Chung emphasizes customer-focused transformation and ecosystem strengthening to navigate evolving market dynamics and lead new industry standards Presents strategic priorities, ...