Sequoia’s Mike Vernal has worn many hats. He was VP of product and engineering at Facebook for eight years before getting into investment. His portfolio includes Houseparty, Threads, Canvas, Citizen, ...

In an increasingly “smart” world, data is being created everywhere. Engineers and manufacturers generate massive amounts of data for every part, process and product made. However, the future of ...

Metrics miss why. Behavioral data tracks what happened, but it rarely explains why customers act or leave. Feedback loops fill in those gaps. Ask, act, announce. Closing the loop requires three steps.

Feedback is routinely requested and occasionally considered. Using feedback and doing something with it is nowhere near as routine, unfortunately. Perhaps this has been due to a lack of a practical ...

Enterprise quality management systems (EQMS) are helping manufacturers avoid the disconnect created by the homegrown, siloed quality systems that tend to get developed within individual departments ...

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