Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...
Survey results reveal similarities and differences in preferences across the generations at each stage of the customer journey VANCOUVER, British Columbia--(BUSINESS WIRE)-- A survey conducted by ...
PROVO, Utah & SEATTLE--(BUSINESS WIRE)--Bad customer experiences lead directly to lost revenue, as a negative interaction can mean losing customer loyalty and the potential for additional spending in ...
Customer experience is no longer just a part of your business—it is your business. In a world where expectations are higher than ever, overlooking the importance of delivering excellent service can be ...
The most recent Forrester Customer Experience Index is creating a lot of buzz in customer experience (CX) circles — but for all the wrong reasons. Despite companies’ increased investment in CX ...
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Understanding customer experience
“People will forget what you said, people will forget what you did, but people will never forget how you make them feel” (Maya Angelou). There is probably no other statement that expresses the ...
When thinking about customer experience, many organizations fall into the pattern of believing that if they just hire friendly people and provide customer-service training, they’ve got it covered. But ...
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