Writing an effective business letter is an important skill no matter what type of job you hold. Although business communications have become much more casual with the advent of the internet and email, ...

The key is making it easy and lowering your standards dramatically.

Want to establish and enhance your reputation with your customers? Make sure the first impression you make is a great one. Previous articles have offered insights covering phone etiquette and using ...

We read every letter we receive, and every letter gets equal consideration. Because of the heavy volume of mail, we cannot acknowledge letters received or if they will be published. We want to give as ...

Sitting in my favorite downtown pub has become a fond memory as New Mexico enters week three of “social distancing” to slow community spread of the COVID-19 coronavirus. That was where I often wrote ...