Throughout our lives, we inevitably interact with various government agencies for numerous reasons, including obtaining a marriage license, changing schools, registering a vehicle, obtaining a fishing ...

You’re visually impaired and trying to file your taxes, using a screen reader to do so via your state’s website. But when you need to read a PDF form, suddenly it stops working. Or you’re colorblind, ...

Healthcare.gov, the government health insurance marketplace website, launched in October 2013 only to buckle under the weight of just 2,000 simultaneous users. As ...

Before the internet, Americans may have interacted with the federal government by stepping into grand buildings adorned with impressive stone columns and gleaming marble floors. Today, the ...

A newly released 2024 E-Government Survey from the United Nations paints a picture of significant progress in the global pursuit of digital government. Compared to just a few years ago, a vast ...

Rick Watkin is President & CEO of KUBRA, a leading provider of customer experience management solutions for utilities and other industries. Earlier this year, I watched a friend try to file for a ...

2 October 2024 - Have you experienced the ease of switching from paper forms to online forms and tracking their progress? E-government offers many such conveniences, ensuring the most vulnerable can ...

Brian Chidester is the Head of Global Strategy and Innovation—Public Sector at Adobe and an Award-Winning Podcast Host. As American society grows increasingly reliant on digital platforms, the U.S.

Gosuslugi, Russia's system of government digital services, will undergo a comprehensive transformation aimed at making it ...

This content is contributed or sourced from third parties but has been subject to Finextra editorial review. Digital ID holds the promise of improved lives, services and systems for citizen, consumer ...