In IT, failure is not an option. Not surprisingly, organizations have made it a high priority to develop and implement reliable business continuity plans to ensure that IT services are always ...

Cyber security discussions have become increasingly about cyber resilience in recent years, but the concept of being able to bounce back from disruption needs to be applied across the entire business, ...

In this section you can find an overview of all the basic ICTcontinuity resources added to this website recently. Maintaining ICT availability and resiliency in 2015 and beyond In this article Patrick ...

Today, we continue our discussion of ITIL, the IT Infrastructure Library, and describe which of its two components – service delivery and service support – is of primary interest to IT organizations.

The Information Technology Infrastructure Library (ITIL) is a set of best practices for improving and aligning IT services to business needs. ITIL processes provide various key performance indicators ...

FORT HUACHUCA, Ariz. - As the Information Technology Service Management (ITSM) environment within the Network Enterprise Technology Command, (NETCOM), exponentially grows; it is critical in terms of ...