eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. Part I: Six Sigma for IT Service Management-What you need ...

Using a plethora of metrics to successfully deliver five-9s service levels proves that customers are satisfied, right? Enterprise IT uses metrics for everything from financial management to uptime to ...

eSpeaks host Corey Noles sits down with Qualcomm's Craig Tellalian to explore a workplace computing transformation: the rise of AI-ready PCs. Matt Hillary, VP of Security and CISO at Drata, details ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Fast Company Executive ...

Do you think that your life as an IT manager is stressful and intense? Try applying for a Malcolm Baldrige National Quality Award (NQA) and you’ll know what real stress and intensity are. That’s a ...

Change management is among the most complex and challenging processes Global 2000 organizations face. Indeed, many IT service quality problems can be linked directly to poor change-management ...

To win clients, MSPs must avoid disrupting their customers' business processes and tailor their security offerings to the needs of SMBs. HOUSTON, June 23, 2022 /PRNewswire/ -- Action1 Corporation, ...

PORTLAND, Ore.--(BUSINESS WIRE)--May 30, 2006--Tripwire, Inc.(R), the world leader in change auditing software, today announced it has expanded the breadth of IT service stack coverage of its flagship ...