IVR is one of the most elegant tools businesses have to manage calls. Learn the basics and how it can help you serve customers better. Interactive Voice Response (IVR) systems are invaluable, creating ...

9 Reasons a Hosted IVR Beats Managing Your Own System Your email has been sent If you provide customer service over the phone, you need an IVR system. Discover why a hosted IVR can save time, cut ...

Gaithersburg, MD, Aug 22, 2017 – BroadSoft, Inc. (NASDAQ: BSFT) a global market leader in cloud business software for unified communication as a service (UCaaS), and provider of collaboration and ...

WESTBOROUGH, Mass. -- After reassessing its interactive voice response (IVR) capabilities for customer service operations, Sinclair Oil Corp. replaced its proprietary Periphonics system with Envox ...

For the rest of the October 2009 issue of CRM magazine please click here. The interactive voice response (IVR) market has come back to life, driven by the need to automate inquiries that do not ...

Billtrust, the leader in Customer Centric Billing, today announced the debut of IVR (Interactive Voice Response) technology to its suite of billing services. The new IVR system, which includes Inbound ...

Integrated workforce optimization (WFO) suite and speech-enabled interactive voice response (IVR) broadens cloud-native solutions for midmarket and large enterprise customers Creates a single vendor, ...