In the 1970's, California (U.S.) resources were severely taxed by major wildfire outbreaks. These incidents required the cooperation of multiple agencies that did not usually work together. Many ...

A single outage can spiral into hours of downtime, frustrated customers, and significant revenue loss across your business. And even the most skilled teams can be hampered by a weak operational ...

Organizations are relying more than ever on technology and information processes and systems to deliver critical operations. Given this operating environment, the occurrence of incidents resulting in ...

The old saying "every incident starts and ends at the local level," always seems to hold true. So what happens when you are the company or department that “starts” the event? From the arrival of the ...

An "incident" is defined as unplanned downtime, or interruption, that either partially or fully disrupts a service by offering a lesser quality of service to the users. If the Incident is major, then ...