This is a cautionary tale. A common thread ties together the work of Frederick Taylor and the pioneers of scientific management at the beginning of the 20th century, the industrial engineers who ...

Determining and establishing performance measures prior to a project’s planning process assists in defining if the project was successful. Measurements assess whether the IT initiatives align with ...

As they say, you manage what you measure. Accordingly, an entire industry has developed around performance measurement and performance management. Popular tools include the Balanced Scorecard, ...

Measuring the value of information technology to an agency’s mission isn’t as difficult as it seems, said Pat Plunkett, an IT performance management specialist at the Housing and Urban Development ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More The rate of data growth worldwide in the past few years has been greater ...

More and more companies, government agencies, educational institutions and philanthropic organizations are today in the grip of a new phenomenon. I’ve termed it “metric fixation.” The key components ...

How do nonprofit leaders talk about success, and how different is it from for-profit organizations? In reality, revenue aside, nonprofits share many metrics with for-profit organizations to indicate ...

Performance metrics have been around government for quite some time, maybe ten years or more. It started with City Stats and has spread across the nation to other governments. I struggled with ...