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For Web services to succeed in extending the remarkably successful "document" Web into a "trusted business services" Web that reliably spans the globe, designers must apply service-oriented security ...

Salesforce is bringing agentic AI to IT service management (ITSM). The CRM giant is taking aim at competitors like ServiceNow with Agentforce IT Service, a new IT support suite that leverages ...

Opinions expressed by Entrepreneur contributors are their own. After suffering from the catastrophic pandemic in 2020 and 2021, this is an important year for organizations operating in major ...

Companies that do not or have no plans to provide access to social media tools in their IT service management architecture will be making "a big mistake", according to research firm Ovum. In a report ...

In 2020, the companies considered ‘Leaders’ in IT Risk Management were ServiceNow, Galvanize, RSA, NAVEX Global, IBM, and ...

What is IT management software? IT management software is software that helps companies manage all aspects of an IT infrastructure. This broad category includes all the software that controls and ...

A few CIOs with call center-based Incident Management systems can’t see the bottom of incident queues due to the thousands of pending laptop connectivity, remote access login, and VPN support requests ...

Specsavers moved to an IT service management system from BMC Software when it wanted to become ITIL compliant and standardise the service globally. The optical retail chain implemented BMC FootPrints ...