NEW YORK (March 8, 2017)— According to a new report by Forbes Insights, in association with BMC Software, "Delivering Value to Today’s Digital Enterprise: The State of IT Service Management, 2017," ...
PLEASANTON, Calif.--(BUSINESS WIRE)--ManageEngine, the IT management division of Zoho Corp., today announced that Forrester Research, a leading global research and advisory firm, has recognized the ...
Long regarded as the set of practices and solutions for ensuring that technology is best meeting the needs of users, the IT Service Management function now serves as the vehicle that will deliver ...
SAN JOSE, Calif., May 7, 2019 /PRNewswire/ -- Numerify, the leader in IT Business Analytics for the Global 2000, today announced the release of its Continuous Service Optimization solution, aimed at ...
Salesforce is bringing agentic AI to IT service management (ITSM). The CRM giant is taking aim at competitors like ServiceNow with Agentforce IT Service, a new IT support suite that leverages ...
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