Successful technology businesses prioritize innovation and focus on designing solutions that work the way people do. Creating a culture of innovation and human-centered design may seem like distinct ...

We have a growing problem in making our institutions work for humans. Across society, and especially in business, humans are increasingly treated as resources to be squeezed rather than as individuals ...

The term “human-centered design,” or HCD, came into vogue more than a decade ago as a way to describe a new approach to the delivery of government services and to elevate government activities overall ...

To create offerings that truly resonate with users, tech companies need to prioritize empathy and human-centered design. But when dev teams are focused on coding and accounting for all the minutiae ...