The next phase of automation is not a distant prospect but a live restructuring of how products are made, buildings are ...

Andrew Kavalauskas is a startup specialist at CDW. He is an experienced sales professional in the information technology and solutions sector, dedicated to customer service. In the fast-paced world of ...

Automation is a top priority for the C-suite, and CIOs are taking the lead. Here are the three biggest automation trends that can transform your call center. A customer service call can make or break ...

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