The coalition government has confirmed plans to scrap the NHS Direct helpline in England and replace it with a cheaper option. People who have used the service have been sending their reaction to the ...
NHS Direct has come under fire from doctors and ambulance crews, who say they are struggling to cope with too many unnecessary referrals the service makes to GPs and hospital A&E departments. NHS ...
Patients ringing NHS Direct are paying up to £3.70 for an average call, it has emerged. They are charged up to 41p a minute to ring the 0845 helpline, which campaigners describe as a ‘rip-off’ on the ...
From reproductive rights to climate change to Big Tech, The Independent is on the ground when the story is developing. Whether it's investigating the financials of Elon Musk's pro-Trump PAC or ...
Patients calling the NHS Direct helpline are being put at risk by long delays and nurses who miss crucial danger signals, according to researchers. An undercover study in March shows that the service ...
Joanne Shaw has been appointed as chair of NHS Direct to lead the trust for the next four years. Joanne Shaw has been appointed as chair of NHS Direct to lead the trust for the next four years. Joanne ...
The telephone health advice service, NHS Direct, is to close most of its call centres with the loss of hundreds of nursing jobs, unions have claimed. The service is being replaced from next April by ...
Nick Chapman, chief executive of NHS Direct: "The new helpline will be better and more cost effective than NHS Direct" The government has confirmed it is planning to scrap the NHS Direct telephone ...
NHS Direct has announced it was seeking to "withdraw from the contracts it entered into" with the troubled NHS 111 phone service. The company announced it was preparing for a "planned withdrawal" from ...
NHS Direct is proposed in the NHS White Paper. Its aim is "to provide people at home with easier and faster advice and information about health, illness, and the NHS, so that they are better able to ...
NHS Direct saved my life. I was 39 at the time and had a really bad headache. I'd only had it for about 10 minutes but it was incredibly painful and kept getting worse. My wife rang NHS Direct and ...
Nick Chapman, chief executive of NHS Direct: "The new helpline will be better and more cost effective than NHS Direct" The government has confirmed it is planning to scrap the NHS Direct telephone ...
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