What Is A Service-Level Agreement (SLA)? A service-level agreement (SLA) is a formal agreement between a service provider and a customer that outlines the expected level of service. It is a contract ...
Many IT administrators aren’t comfortable handing over control of the most critical security components of their infrastructure. But in recent years, security outsourcing has become a popular and ...
Solution providers interested in making the leap into managed services need to understand the costs of certain SLA levels and how to establish expectations carefully. "Done right, service-level ...
When it comes to cost savings, discounts and credits for poor service most people operate on a “more is better” principle. Is this really the best approach for service-level agreement credits? Most ...
At the end of the Microsoft keynote at Enterprise Connect, there was an announcement that, effective April 1, the Teams Phone Service Level Agreement (SLA) will be for 99.999% uptime – or “five 9s” as ...
Microsoft Teams users lacking good Internet connections for meetings are getting some enhancements, according to a couple of recent Microsoft announcements. First, Microsoft upped its service-level ...
Microsoft Teams users lacking good Internet connections for meetings are getting some enhancements, according to a couple of recent Microsoft announcements. First, Microsoft upped its service-level ...
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