Today’s consumer expects a tailored customer experience (CX). They seek always-on, personalized service on every channel where they engage with the brands — even as these brands struggle to balance ...

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Supporting your agents with the right technology allows them to access valuable customer information and do their job more confidently. Customers are increasingly comfortable with the digital-first ...

In the multifaceted realm of the gaming industry, which has expanded into a formidable multibillion-dollar market, a robust and intelligent contact center structure stands paramount. With an ...

Professional certifications are pivotal for customer service and contact center professionals aiming to enhance their expertise, credibility and career prospects. From frontline customer service ...

Tech support companies help businesses and individuals keep their operations running smoothly. Read our guide to research the best tech support company for you. We explain what to look for if you need ...

To contact LinkedIn customer support you will have to jump through a few hoops first, since the company doesn't offer direct contact with a customer support team by phone. You'll have to go through ...

Call center representatives use CRM software specifically designed for contact or help centers. These platforms host all customer information, including contact information, interaction history, ...

While call centers are critical to consumer businesses, many organizations still perceive them as cost centers. They have to dedicate a part of their call center budget toward non-revenue-generating ...

Faith writes guides, how-tos, and roundups on the latest Android games and apps for Android Police. You'll find her writing about the newest free-to-play game to hit Android or discussing her paranoia ...

For assistance with your IEEE Account, logging in to your account, and other assistance, please complete the Customer Account Support form below. For assistance with an IEEE online service or product, ...