Verizon’s website says affected customers will receive a text message alerting them that their $20 is available, and once it is they will have to sign on to the company’s app to “accept” it. This requirement is a frequent source of complaint on social media, and rightly so.

New York, Boston, Chicago, Washington, D.C., and Atlanta were the primary affected areas of the Verizon outage, according to the outage map by Mashable. If you were affected, believe you are eligible, and have not received a credit, contact Verizon through their support page, and make sure to cite the affected area when contacting the network.

Verizon says a software problem caused the glitch and it is conducting a postmortem, but experts say outages are "a fact of life" these days.

As of last night, Verizon has confirmed that the reported outage affecting millions of users has been resolved.

A spokesperson for Verizon said they are dealing with a software issue impacting wireless service for some customers. Verizon said its engineers are working to identify and solve the problem. In an update just before 8 p.m., a spokesperson said that there ...

Verizon confirmed Wednesday afternoon that it was working to address an outage that reportedly affected tens of thousands of customers in the eastern Tens of thousands of Verizon users lost data and voice services on Wednesday.

The outage began around noon, according to monitoring site Down Detector, which logged more than 23,000 reports at its peak, as reported by The Independent. Nearly 60% of complaints involved mobile devices, with many users saying their phones were stuck in ...