According to Jeffery Liker’s book, The Toyota Way, it’s estimated that most business processes are 90% waste and 10% value-added work. Value-added activities in a process are considered those that ...

Forbes contributors publish independent expert analyses and insights. Dr. Tracy Brower writes about joy, community and the future of work. Agile has always been a super-effective way to work, but the ...

Here’s a classic factory issue. The current work process (see illustration below) appears normal to many people, but not to ...