Skilled agents often juggle billing systems, shipping partners, and CRMs at lightning speed, revealing common patterns in ...

SAN RAMON, Calif.--(BUSINESS WIRE)--Five9, (NASDAQ: FIVN), provider of the leading CX intelligent platform, today announced enhancements to its integration with Zendesk Talk Partner Edition (TPE) that ...

SAN FRANCISCO--(BUSINESS WIRE)--Unbabel, an AI-powered Language Operations platform that helps businesses deliver multilingual support at scale, has announced it is the first translation partner to ...

These new Zendesk AI Agents reason, learn, and adapt to even the most complex inquiries, providing customers with real resolutions. Upgraded AI Agent Builder is a dynamic platform that allows ...

Zendesk announced Wednesday at its AI summit a string of LLM-driven products meant to reshape the company’s reliance on human technicians. The center of the new features is an autonomous support agent ...

Zendesk today released expanded versions of its Support Suite and Sunshine CRM Platform with new ways for companies to connect with customers and have natural conversations across all touchpoints. The ...

“By integrating with Zendesk’s latest technology, we’re providing support agents and customers with more enhanced, seamless experiences,” said Scott Black, RVP, Business Development at Five9. “The ...

LAS VEGAS, March 26, 2025 /PRNewswire/ — Zendesk, a pioneer in Agentic AI-powered service, announced today at its annual Relate conference the launch of the Zendesk Resolution Platform, aimed at ...