For years, companies have been moving their most valuable customer data into countless different systems used by marketing, ...

Innovations across communications, data, and AI unlock new levels of personalization, security, compliance, productivity, and ROI for Twilio’s more than 335,000 active customer accounts and more than ...

Customer data platforms (CDPs) first gained popularity among marketing users as the technology tackled the marketing function’s complex customer data management challenges. These challenges included ...

AMSTERDAM--(BUSINESS WIRE)--BearingPoint introduces Persona Engine, an advanced AI-driven platform in the area of customer intelligence, designed to transform how businesses understand and interact ...

How do you manage and utilise the customer data that companies are overflowing with today? This is where customer data platforms (CDPs) come to the rescue. They say (figuratively speaking): “Let me ...

Customer engagement platforms (CEPs) and customer data platforms (CDPs) are sometimes confused. The confusion arises from the overlapping nature of their objectives, wherein data plays a critical role ...

Rafa Flores, Chief Product Officer @Treasure Data, is redefining market-agnostic saas with breakthrough solutions at the edge of Data & AI. Many organizations weigh the option of building a customer ...

Customer service startup Crescendo today announced that it has closed a $50 million funding round at a $500 million valuation. General Catalyst led the Series C investment. It was joined by Celesta ...

SAN FRANCISCO--(BUSINESS WIRE)--Front, the industry-leading AI-powered customer service platform built for collaboration, today announced the acquisition of Idiomatic, a pioneering AI-powered voice-of ...

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