ST. LOUIS, Jan. 20, 2026 /PRNewswire/ -- Capacity, the AI-powered support automation platform, today announced the release of The Closure Index, a new report designed to examine whether customer ...

Bithumb Recovers Overpaid BTC, Fills 1,788 BTC Shortfall. South Korean cryptocurrency exchange Bithumb announced that it has ...

AI promised relief. Instead, many agents are juggling dashboards, prompts and metrics that quietly increase stress and erode ...

Capacity introduces The Closure Index, a new research framework to understand how customers experience resolution in support interactions ST. LOUIS, Jan. 20, 2026 /PRNewswire/ -- Capacity, the ...

The high street bank is harnessing GenAI, it says ...

The new agents facilitate room and space booking, and resolve issues such as black screens and device failures before they disrupt communications. Korbyt is using ISE to to introduce the latest ...

Financial year-end targets fuel aggressive sales tactics in insurance. Customers are being sold policies they do not need, ...

PagerDuty (PD) stock analysis: decelerating revenue growth and customer churn pressure shares despite margin gains. Click here to read my latest analysis.

It combines direct customer refunds, additional compensation, and operational commitments aimed at reforming how Amazon ...

Missed flights, cancelled services, and ignored refund requests are common consumer issues in the UK. In most cases, the problem is not a lack of legal rights, but the absence of formal structure.

OpenSpace, the Visual Intelligence Platform for builders, today announced the general availability of OpenSpace Field, an image-based, field-first solution for creating and managing tasks and issues ...

Avita Medical’s RECELL Go wound-healing system is poised for 2026 as CMS payment issues ease. Read here for a detailed ...