Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

Explore generative AI in financial services: how it works, top use cases, customer experience gains, key risks, and ...

"The business sense uses of AI are ones that we think of as enhancing productivity for the human beings that are involved in a particular task," said Oxman.

Text message marketing is a powerful tool for reaching your customers. See some SMS marketing examples and adapt them to your ...

One overlooked benefit of training an AI to match your brand’s tone is consistency. Human teams do their best, but everyone ...

As we step into 2026, Google has shared a live blog listing 5 ways artificial intelligence (AI) agents will reshape the work.

Fraud is being driven by AI. Today, scammers are able to create highly personalised and convincing fraudulent schemes, ...

The Boeing 777X program promises to bring a jet from the 1990s straight into the 21st century. Once certified, the 777X will ...

The Social Security Administration began the second Trump administration with a hostile takeover. It ends the year in turmoil ...

A discussion of the antitrust implications of non-compete clauses in agreements between employers and employees.

How do you redesign a system so that it works efficiently and effectively for everyone? It feels like it should be easy – ...