As companies increase their AI investments, chatbots and AI agents are often the first place the spending shows up.

The human brain doesn’t remember everything verbatim. It remembers meaning. Patterns. Emotional weight. That’s the standard ...

Verizon’s outage yesterday was bad, but it proved the company knows one thing: When things go wrong, humans want to speak to humans.

When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...

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Reaching out to customer service can be frustrating, especially after long hold times or a messed-up order. But the person answering your call isn’t the one who caused the issue—they’re the one trying ...

Rep. Adam Smith, D-Wash., told "CNN News Central" Wednesday he believes President Donald Trump has issued illegal military orders when asked about a recent video from members of his party. Six ...

FILE - Rep. Cory Mills, R-Fla., participates in a discussion about Israel at the Republican Party of Florida Freedom Summit, Nov. 4, 2023, in Kissimmee, Fla. (AP Photo/Phelan M. Ebenhack, File) ...

Dear Eric: This is in response to “Need Help”, who encountered trouble understanding customer service reps. I worked in a call center, international department until my retirement. Because every phone ...

September 25, 2025 Add as a preferred source on Google Add as a preferred source on Google Sometimes the help you need doesn't fit in one of the pre-recorded number dial options, and speaking with a ...

September 23, 2025 Add as a preferred source on Google Add as a preferred source on Google We may earn a commission from links on this page. Did you know you can customize Google to filter out garbage ...

DEAR ERIC: I often need help with tech support. When I call I sometimes get a representative with a strong accent that I can’t understand. What is a polite way to address this? I sometimes just thank ...