USA TODAY and Plant-A Insight Group have partnered to identify financial services companies with the best customer service. The list honors the top 500 companies in the sector. Managing finances can ...

Peters' Bakery has been around for around 90 years in San Jose. Video shared on social media over the weekend shows a man damaging equipment, yelling at staff and assaulting a customer. If you have ...

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You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

Sharing video MPIs with customers can improve service department approval outcomes by nearly 30%. On today’s episode of Loyalty-Based Sales Strategies, Jen Suzuki, sales trainer and president of ...

Viral footage has captured the moment a DoorDash delivery driver may have pepper-sprayed a customer’s order during a delivery in Evansville, Indiana, according to local authorities and the company.

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

Reaching out to customer service can be frustrating, especially after long hold times or a messed-up order. But the person answering your call isn’t the one who caused the issue—they’re the one trying ...

OSWEGO, N.Y. (WSTM) - A DoorDash driver is facing felony charges after police say she recorded a nude customer inside his home and shared the video on social media. Olivia Henderson, 23, made a ...

Olivia Henderson was arrested nearly a month after she made a DoorDash delivery and allegedly found the customer naked and asleep inside the residence Samira Asma-Sadeque is a legal writer at PEOPLE's ...

A fired DoorDash delivery driver in New York has been arrested after she shared footage online of a customer exposed from the waist down and alleged it was sexual assault. Olivia Henderson posted ...

An irate customer who threw a cup of scalding hot coffee at a McDonald's employee at a location in Saginaw, Michigan, was so well-known in her community that police received over 100 tips identifying ...