Agentic AI and Its Role in Enterprise and IT Service Management
Apr 10, 2025 · The AI in ITSM landscape changed rapidly. But how will Agentic AI agents affect IT support and service delivery?
Agentic AI in ITSM - Autonomous Service Management Explained - ITSM…
Jul 2, 2025 · From reactive ticketing to autonomous resolution: discover how agentic AI is changing ITSM - the benefits, challenges, & real-world scenarios.
Agentic AI in ITSM – An Introduction
Apr 1, 2025 · Discover how Agentic AI transforms ITSM with autonomous agents for incident management, service requests, and seamless collaboration across enterprise services.
Agentic AI in ITSM: Use Cases with Examples
Nov 7, 2025 · Discover how Agentic AI in ITSM works, use cases, and real-life examples to support IT teams.
ITSM with AI and Automation: Transforming Service Management in …
Jan 23, 2025 · Practical Use Cases of AI and Automation in ITSM Incident Management Automation: AI agents can swiftly categorize and prioritize incidents, assign them to the right personnel, and provide …
Why Agentic AI is the Future of ITSM | Automating Incident & Service ...
Jul 16, 2025 · Discover how Agentic AI transforms ITSM by autonomously resolving incidents & service requests, reducing costs, and improving IT efficiency.
Agentic AI in ITSM: From Automation to Autonomy — The Roadmap …
Jul 31, 2025 · Governance Analyst: Ensures AI actions are audit-safe and policy-aligned Reskilling today’s ITSM team isn’t optional — it’s the foundation for responsible automation. Real-World …
What Is Agentic AI in ITSM? | AI-Powered Service Desk Guide
May 26, 2025 · Explore rise of AI agents in ITSM—smart routing, self-healing and automation. Boost uptime with AutomationEdge Agentic AI in IT service management and service desk.
Top 10 AI in ITSM Use Cases & Examples
Dec 7, 2025 · Agentic AI in IT Service Management (ITSM) refers to the use of autonomous, context-aware artificial intelligence systems to manage IT operations and service delivery.
ITSM trends 2025 : Agentic AI's impact & other key metrics
Learn about ITSM trends 2025, including the rise of agentic AI, evolving ITSM metrics, and best practices that ll shape the future of IT service management.
What is Agentic AI? | A New Era for ITSM - SysAid
Mar 26, 2025 · Learn how Agentic AI empowers IT teams with proactive detection, contextual decision-making, and continuous evolution to streamline complex ITSM tasks.
Agentic AI in ITSM: Fixing What Automation Can’t Solve
Oct 7, 2025 · Discover how Agentic AI in ITSM overcomes automation limits, enabling smarter workflows, faster resolutions, and enhanced service experiences.
Atomicwork brings AI agents to service management with Azure AI …
Atom is the platform's AI Agent, built on an ensemble architecture that uses multiple AI models for various aspects of service management. Unlike traditional systems that add AI capabilities to existing …
AI Agents for ITSM: From Ticket Routing to Resolution
Aug 13, 2025 · Learn how AI agents take ITSM automation beyond routing, resolving requests end-to-end through action, not deflection. See real IT use cases and ROI examples.