Virtual Agent Academy: Assign work in real-time based on an agent's schedule
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YouTubeServiceNow Community
Virtual Agent Academy: Assign work in real-time based on an agent's schedule
Today Samyuktha Reddy and Prithvi Yoganand, of ServiceNow Product Management, will walk us through an overview of shift based assignments. In this session, we will be showing you how to combine Advanced Work Assignment, Agent Workspace, and Workforce Optimization to assign work to agents in real-time. Timestamps: Intro - 0:00 Overview - 3:11 ...
3.3K viewsAug 26, 2021
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