10 examples of customer retention strategies that actually work
2:35
10 examples of customer retention strategies that actually work
2 months ago
hubspot.com
The #1 overlooked factor in client retention? Customer service. Today was my off day. But one of my most loyal clients — who’s been with me for over 15 years — was heading out of town and needed a small hair adjustment. Normally, I don’t work on this day… but I went in just to make sure she was taken care of. Sometimes it’s not about the money. It’s about going above and beyond. Like John C. Maxwell says — Talent is not enough. Question for you: How do you go the extra mile for your clients? #Cl
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